Frequently Asked Questions 

Shipping Policy 

Delivery Methods 
Logistics: Self delivery, third party logistics delivery, SF Express full cold chain delivery. 
No warehouse or shop self collection service is available. 

Delivery Time / Areas 
Delivery time: 1–7 working days, depending on the order date and dispatch schedule. 
Service areas: Hong Kong Island, Kowloon, New Territories 
(Some outlying island areas supported) 

Delivery Instructions 

• Delivery schedule depends on actual stock availability and order date; generally 1–7 working days. 

• After placing an order, usually email you confirmation within 24 hours. 
  If you do not receive confirmation, please call +852 9317 2278 for enquiry. 

• Office hours: Monday to Friday, 10:00–17:30 

• Delivery hours: Monday to Friday  

  • Residential / Commercial areas: 09:00-18:00 

• During festive seasons, high order volume, or forcemajeure situations (e.g., severe weather), delivery may be delayed. 

Returns & Exchanges 

Return Policy
According to sales regulations, all orders are noncancelable, nonreturnable, and nonrefundable. 
All products are quality checked before dispatch. 
If the buyer discovers any quality issues upon receiving the goods, they must: 

• Take photos as evidence within one day of receipt 

• Email the merchant representative for follow up 

Online Order Confirmation 
Online orders will be confirmed within 24 hours. 
If you do not receive a notification within that time, please contact us at +852 9317 2278.